Please note: rural delivery incurs additional shipping fees so we will be in touch about the extra costs if required. Alternatively you can also contact us for any queries you may have.
SweetAs Gifts FAQs
How can I personalise and buy a gift online?
- Simply select your gift of choice from our available range.
- Choose the colour of your gift ribbon (for lolly and fudge gifts)
- Choose the card greeting you would like, as relevant to the gift (For you, Congratulations, Thank you, Happy Birthday or none).
- Tell us what you would like handwritten on your gift card (optional, in notes section at checkout).
- You can then buy the gift by paying securely online or via bank deposit, and have your gift delivered anywhere in New Zealand and Australia.
Do you have a list of ingredients for the lolly gifts, corporate gifts and wedding favours?
Do you do corporate and client gifts?
Of course, all information on our corporate gifts is here.
What are your shipping rates?
We offer shipping to most in New Zealand! This covers all regions: Northland, Auckland, Coromandel, Waikato, Bay of Plenty, Gisborne, Hawkes Bay, Taranaki, Manawatu - Wanganui, Wellington, Tasman & Nelson, Marlborough, West Coast, Canterbury, Otago and Southland.
Shipping costs vary between North and South Island and local within Auckland.
Shipping exclusions include Great Barrier Island, Waiheke Island and Stewart Island. If you wish to send a gift to these locations please contact us for a quote as shipping is more expensive.
Do you have a physical store?
We're an online business only (based in Auckland). If you have specific requirements or questions you would like to discuss, please drop us a note and we will be back in touch quickly to help you out.
How soon will my gift order be shipped?
With the exception of bulk and corporate orders, gifts are dispatched the following day after purchase (if ordered by 5pm) and shipped using standard delivery via a courier service. Friday and weekend orders will be dispatched the following Monday.
Of course, if you're being organised with your gift-giving, you can tell us your preferred dispatch date in the appropriate section when personalising your gift - or simply send us an email with your order number.
Ensuring shipping is sweet as: It's really important that you provide the correct delivery address when you place an order. If there is an error in the address, re-delivery will incur an additional delivery charge. It is your responsibility to let us know as soon as possible if an order is not delivered when expected. We will then contact the courier company for clarification and arrange for prompt delivery. SweetAs Gifts will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.
SweetAs Gifts doesn't provide a same day service, all gifts are sent via courier. Our home base is Auckland so delivery is usually 2 working days for local addresses but can take up to 3-4 working days for long haul/inter-island.
Can I get a refund?
We generally do not offer refunds on gifts. If, for any reason, you are unhappy with your purchase please contact us at firstname.lastname@example.org.